Custom Fees, Import Duties & Local Taxes
You may be subject to import duties and/or taxes that are charged once a shipment reaches your country. You are responsible for all extra delivery charges, duties, taxes, customs fees and any other charges that you may incur for importing products into your country. Customs policies are different for every country and you should contact your local Customs office if you have any questions.
If we are unable to verify your billing and/or shipping address with your credit card provider, we WILL ask for further verification of your identity prior to shipping your order. If you are not comfortable with this, then we suggest making your payment through a verified Paypal account that matches your shipping address.
Having trouble placing your order with a non-USA credit card at checkout?
It may be that your credit card company is denying the transaction just because it is an international transaction. Try giving your credit card company a call and let them know you are placing an order at TinySoles. If you have a verified Paypal account, you can also use that for payment.
International Shipping Options
Our goal is to provide our international customers with the best shipping rates available. We offer a variety of international shipping options from USPS. All available shipping options are displayed during checkout, allowing you to choose the rate and time that will best meet your needs. To see your shipping rate at any time during your shopping process, add your item/s to the shopping cart, click on "checkout", fill in the required fields and press "submit". You should then be able to see all the available shipping options and their respective prices. Your package is usually delivered locally to you through your countries mail system.
PLEASE NOTE: First Class Mail International is not insurable and as such we will not be held responsible for lost packages that were sent using this shipping method.
We do NOT ship on the following holidays:
- January 1 - New Year's Day
- January - Martin Luther King Jr's Birthday
- February - Washington's Birthday (President's Day)
- May - Memorial Day
- July 4 - Independence Day
- September - Labor Day
- October - Columbus Day
- November - Veterans Day
- November - Thanksgiving Day
- December 25 - Christmas Day
All orders will receive a "Your order has shipped" email containing a tracking number after the order has shipped. Orders shipped using International First Class Mail will have a customs number only that is not trackable. You can track your order at www.usps.com using the tracking number provided in your email. You can also try tracking your order through your Countries local postal system using the same tracking number provided in your tracking email. This usually provides more detailed information on your package once it reaches your Countries customs. All orders ship from Washington state (WA), USA. Please allow additional delivery time based upon the shipping method selected. If your order takes longer than expected to arrive, please contact us.
Packages that are refused or returned to TinySoles as unclaimed will be refunded to the credit card originally used for the purchase, less shipping costs. We are unable to refund shipping costs on refused or returned deliveries.