Returns & Exchanges
Returning for a REFUND?
If you are not completely satisfied with your purchase, simply return your unworn product/s back to us within 45 days from the date of purchase for a full refund to the original method of payment. Need more time? We’re happy to offer an exchange or store credit for unworn returns for up to 90 days from the date of purchase! Simply follow our return instructions.
Return Instructions (as easy as 1-2-3):
- Returned products need to be in new, unworn condition and in their original packaging. Items returned with damaged or missing packaging will be charged a restocking fee. If you are concerned about the condition of the product or packaging, please call us before shipping it back.
- If you have any feedback on the returned item/s, please include it in your return box. We would love to hear it!
- Fill out the label on the bottom of the return policy that came with your order, include the Order ID# from your invoice and attach it to the outside of your return box.
- Shipping insurance and/or tracking is highly recommended on return packages. TinySoles is not responsible for packages sent to us that are damaged or lost.
- You will be notified by email once we have issued your refund/store credit. Please verify that the email address on your invoice is correct and allow up to 2 weeks for processing refunds.
The best way to do an exchange is to place a new order online for the item/s you want. We’ll ship it out pronto & then refund you when we receive your return. Simply follow the return instructions for a refund. If the item you want to exchange for is out of stock, please call us toll free at 800-338-4071 or email us at firstname.lastname@example.org.
Whoops, Not Your Order?
If there is an error with your order, please let us know immediately and we will correct it.
Is It DEFECTIVE?
We inspect every item we sell individually, so we are confident that product defects will be rare. However, if you feel you have received a defective product please contact us immediately! Defective items will be replaced with same style and size only.
Need Help or Having Trouble with Sizing?
Let us help you get it right the first time. Call our Shoe Specialists at 800-338-4071 who will happily walk you through any sizing issues you may be having or email us at email@example.com.
Can I return/exchange an item I received as a gift?
Firstly, lucky you for having such great friends! We are only able to refund the person who purchased the gift, however, we will also accept returns for store credit and exchanges. The item must have been purchased from TinySoles, sent to you as a gift and be within the time frame of our Return Policy. If you would like to do an exchange, please contact us so we can accurately process your request. For a store credit, please include a copy of the original invoice with your return and follow the Return Instructions above. You will also need to add an email address to send the store credit to and a note that says you would like a store credit.
Return Shipping Tips
- Pack your return in the smallest box you can find that will protect the item/s.
- Please do NOT use the shoe box as the shipping box.
- Only include the item/s you are returning in their original package. You do not need to return any extras that were in your box.
- We have found the cheapest way to send your return package back is usually by USPS First Class or Parcel Post mail through your local post office.
- You may be able to save on shipping costs by buying your postage online at www.usps.com. You can also schedule to have your package picked up from your home.
- For returns weighing 2-3lb or more consider using a USPS Flat Rate box.
Packages that are refused or returned to TinySoles as unclaimed will be refunded to the credit card or PayPal account originally used for the purchase, less shipping costs. We are unable to refund shipping costs on refused deliveries.